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About Us

BID Services is a charity which works to remove barriers and deliver services which enable and empower those who are D/deaf, hard of hearing, sight impaired, deafblind or have other disabilities to live full lives.

Black and white photo of several men and women hunched around a table talking.

Who we are

We specialise in working with children, young people, adults and their families and carers, who are D/deaf, hard of hearing, sight impaired, severely sight impaired or have a dual sensory loss.

Through delivery of ever evolving services, our staff and volunteers work in partnership with our clients to maximise independence, remove barriers and support clients to make informed choices, ensuring they have access to information, advice, support and activities in the right place, at the right time. We aim to enable and empower our clients to live the lives they choose, access the opportunities which matter to them and achieve their individual goals.

Our work is funded through local authority contracts, grants, donations, legacies and fundraising activities and our social enterprise, The Signing Tree Venue.

We provide specialist services, activities and social opportunities and our work is shaped by local need and communities. Examples include:

  • Information, advice and guidance services of behalf of local authorities.
  • Specialist equipment and technology assessments, advice and training.
  • British Sign Language interpreting and training.
  • Employment support helping people into education, training and employment.
  • Housing and benefit related support.
  • Social activities and groups enabling people to access peer support, socialise and build friendships.
  • Rehabilitation and mobility training supporting those with sight loss to regain or maintain independence and daily living skills.

BID Services is a registered charity and company limited by guarantee. We are governed by our Charity’s Memorandum and Articles of Association which set out the framework in which we operate and says what we can, and cannot do.

Our board of trustees is responsible for the legal and strategic direction of our charity whilst our senior management team are responsible for day-to-day management and operations.

Our vision

A society where everyone, whether they are D/deaf, hard of hearing, sight impaired, deafblind or have other disabilities can live full lives and experience a world without barriers. 

Our purpose

Working together to remove barriers and deliver services which enable and empower those who are D/deaf, hard of hearing, sight impaired, deafblind or have other disabilities to live full lives.

Our values

Caring

We will show everyone kindness and understanding.

Trusted

We will be reliable and responsible in everything we do.

Professional

We aim to achieve high standards in all we do.

Empowering

We will support people to make informed choices and have control over their lives.

Supportive

We will always be encouraging and helpful. 

Strategic Priorities

1. A strong and sustainable organisation. 

2. BID – an excellent place to work. 

3. To deliver high quality services that promote independence, financial, physical and mental wellbeing.  

4. To grow and extend the reach and range of our services. 

5. To promote equality, diversity, and inclusion. 

Where it all began

Back in 1872, a charity working in Birmingham called the ‘Birmingham Town Mission’ first started working with the city’s D/deaf community. From then on the service grew eventually forming a separate charity which in time evolved into BID Services.

Meet the team

Or find out more about one of our local teams

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