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Interpreting Services

Since launching in 1994, we’ve been proud to build one of the UK’s largest dedicated teams of in-house British Sign Language (BSL) interpreters. Our reputation is built on delivering services that are not only professional, but also highly personalised and consistently reliable.

What we do

We offer a wide range of communication support services including BSL interpreters, note takers, and other professionals to facilitate communication between deaf, hard of hearing, deafblind, and hearing individuals.

Our services cover many settings, such as:

  • Access to Work
  • Community events
  • Education – university, college, and school
  • Job interviews
  • Legal appointments
  • Medical appointments
  • Meetings and conferences
  • Religious services
  • Social care – home visits and liaison
  • Training courses

Support is available in person or remotely via Zoom, Microsoft Teams, WhatsApp, or FaceTime.

All our interpreters and communication professionals are registered with the National Registers of Communication Professionals working with Deaf and Deafblind People (NRCPD) and hold relevant qualifications. For example, BSL interpreters are qualified to NVQ Level 4/6 in British Sign Language/English interpreting.

Book with us

You can contact our friendly team to ask questions about our interpreting services and discuss your needs.

Email interpreting@bid.org.uk
Telephone 0121 450 7765
Mobile/Text/WhatsApp 07984 683182
Video call interpreting@bid.org.uk
Skype interpreting.bid

Our office hours are 8am – 5pm on Monday to Friday.
We are closed during bank holidays.

Forms of communication we use

  • British Sign Language (BSL) – the most common form of sign language in the UK and Deaf community.
  • Sign Support English (SSE) – borrows signs from BSL and follows English grammatical structure, often used within education settings.
  • Lipspeaking – a person who has been trained to be easy to lip read. They’ll speak silently and repeat the spoken message together with facial expressions and gestures.
  • Manual note-takers – provide high quality written notes.
  • Deaf Relay – Intralingual interpreter – A Deaf professional who works specifically with Deaf people with specific or complex language needs in conjunction with a hearing BSL/English interpreter.
  • Deaf Translator – A Deaf professional who translates documents into BSL and/or provides in-vision English to BSL translations.
  • Deafblind communication* including:
    – Deafblind manual alphabet – spelling out words onto the person’s hands, letter by letter.
    – Block – spelling out words by using block capitals onto the person’s palms.
    – Visual frame – signing within the person’s field of vision so they can see signs.
    – Hands on – placing their hands over the hands of the signer so they can feel which signs are being used.

*Please note, this service cannot be offered remotely

Who do we supply?

We supply services to NHS Shared Business Services and NHS North of England Commercial Collaborative (NOE CPC) along with a number of local authorities, NHS Trusts and education providers. We are also a supplier to ESPO.

ESPO Framework Supplier logo with 'ESPO' written in green on the right and 'framework supplier' in black on the left.

Meet some of our interpreters

White woman with long, blonde, wavy hair and glasses against a light blue background.

Sophie

White woman with long, brown, curly hair against a dark green background.

Jo

White woman with long, brown, curly hair against a purple background.

Beth

A lady is giving a presentation about Hormone Replacement Therapy with a PowerPoint presentation in the background whilst a BSL interpreter interprets.

By booking an interpreter through BID Services, you are directly helping our charity to deliver vital services to people across the UK who are D/deaf, hard of hearing, sight impaired, severely sight impaired and deafblind.

Between 2023-2024 alone, we provided 19,643 hours of interpreting to support Deaf/hard of hearing people, including patients in NHS hospitals!