Contact us

Feedback

We’re always working to provide the best possible service, and your feedback really helps us improve. If you’ve had a positive experience, we’d love to hear about it. And if something hasn’t gone quite right, please let us know as soon as you can so we can understand what happened and try to put things right.

Leave a compliment

Make a complaint

A lady with a BID Services lanyard sits facing an older man smiling and signing to him.

Fundraising Complaints Procedure

As a charity which receives donations from the public, we aim to be respectful, professional, transparent and ethical in all fundraising activities. But we know that sometimes you might be unhappy with your experience. If you are unhappy, please let us know as soon as possible so that we can understand your concerns and try to put things right. We aim to resolve your concerns quickly as possible in a personal, fair and confidential way.

The aim of this procedure is to provide a clear, accessible and robust fundraising complaints process for our supporters in line with our organisational values and standards set by the Fundraising Regulator with which we are registered.

Read the Fundraising Complaints Policy