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Deaf Awareness Training

Deaf Awareness Training (DAT) is one of our specialities. As a charity which has supported those who are Deaf/hard of hearing for over 140 years, we have extensive experience of not only supporting this community directly but also of helping other organisations understand and respond to the needs of those who are Deaf/hard of hearing.

Our DAT is one of our most popular training sessions with employers, professionals and individuals. Our training is tailored to your needs, creating a bespoke, interactive and engaging training session which will help you and your employees communicate more effectively with Deaf employees and customers.

Why do I/my employees need DAT?

  • DAT can help you understand the needs of Deaf employees, enabling you to make reasonable adjustments in line with your responsibilities under the Equality Act 2010.
  • DAT can help you create a more inclusive working environment, facilitating positive working relationships and effective communication between Deaf and hearing staff.
  • DAT can help you meet the needs of Deaf/hard of hearing customers, helping you offer an inclusive and accessible service.
  • 1 in 6 people in the UK are Deaf/hard of hearing, understanding and responding to the needs of this customer base can help you attract and reach more customers.

What does DAT cover?

Every DAT session is bespoke, built around your needs and organisational priorities with our experienced DAT trainers, who are themselves Deaf, working with you to design your course. Key topics in every course include:

  • Different types of deafness and hearing loss
  • Different communication methods
  • Barriers experienced by Deaf people
  • How to overcome barriers
  • Supporting clear communication

How is DAT delivered?

  • DAT can be delivered face to face or online depending on your needs.
  • This is approximately a 3 hour training session.

How do I book?

To find out more please contact Jayne Williams at bsltraining@bid.org.uk or 0121 246 6100 who will be able to talk through your needs and arrange a bespoke session for your organisation.

We also deliver Bespoke British Sign Language (BSL) courses  which can give your employees a basic understanding of BSL enabling them to confidently greet Deaf customers and have basic conversations, making your Deaf employees or customers feel welcomed and included.

By booking your training with BID Services, you are supporting our work with children, young people and adults with sensory impairments across England.


Jet is an excellent teacher! Inspirational, I would like to do my BSL Level 1 now.”

Excellent teacher, thoroughly enjoyed session and will be useful in my role.”

Fantastic Course, instructor was great. I think it would be of great benefit to staff to continue with this.”

It was brilliant, its opened me up to going for more training to ensure when put into a position to communicate with someone deaf to able to communicate effectively and clearly.”