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Birmingham Advice & Support Service

Birmingham Advice & Support Service

This service supports adults who live in Birmingham and are D/deaf or hard of hearing. This includes those who have recently been diagnosed with hearing loss.

We also help family members, friends and carers of D/deaf people living in Birmingham.

We offer face to face appointments at the Deaf Cultural Centre, at home, at a venue that is suitable for you or online. We also offer advice and support at our community drop-ins at different venues all over Birmingham. Please ask for details.

This service provides

  • Information, advice and guidance on benefits including applications for bus passes or Blue Badges.
  • Referrals to specialist services including Occupational Therapy.
  • Emotional support for those recently diagnosed with hearing loss.
  • Support with housing related issues. For example, registering for housing or bidding for properties and organising housing repairs. 
  • Access to workshops on health and wellbeing, managing finances/debt or learning digital skills.
  • Free training sessions focused on living with hearing loss, Deaf Awareness or accessibility in the workplace. These sessions can be delivered in person or remotely.
  • Self-help factsheets, videos and leaflets.

Drop-in support

We also run drop-in Information, Advice and Guidance sessions at the Deaf Cultural Centre once every week and at various venues all over Birmingham. No appointment is needed. Please check our events page for the next available session near you.

Upcoming events and groups

Further information

BID Services delivers two services on behalf of Birmingham City Council through which we are able to support you. You are able to access both services through the contact details above and we will identify which service best suits your needs.

The two services we offer are Birmingham Sensory Services (BSS) and Birmingham Advice & Support Service (BASS).

BSS is managed by BID Services and delivered in partnership with FOCUS Birmingham who deliver support to those with sight/severe sight impairments.

BASS is managed by BID Services on behalf of Birmingham City Council and is delivered in partnership with FOCUS Birmingham and Disability Resource Centre (DRC). BASS supports Birmingham citizens who are living with hearing loss, sight loss or a physical disability.

Contact us

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Opening hours
Monday – Thursday, 9am – 5pm. Friday, 9am – 4:30pm.
0121 387 5353

Mobile 07872 403785

Text/video call 07783 809815

Deaf Cultural Centre, Ladywood Road, Birmingham, B16 8SZ.

View location on Google Maps

Want to volunteer with us?

Our volunteers are invaluable and make a huge difference to our work. Whatever your skills, experience and interests, we probably have a volunteering opportunity that will suit you.

A boy with a hearing aid is sitting at the table playing a game, carefully removing bricks from a stack. A member of staff/volunteer is smiling as she watches.