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Information, Advice & Guidance Officer

Location: Birmingham

Salary: £19,961 per annum

Hours: Full time, 37 hours per week

This role is a fixed term contract until December 2022 with the possibility of an additional year.

Do you have good BSL and digital technology skills and a passion to work with individuals who have a hearing loss?

We are looking for a digitally experienced Information, Advice and Guidance (IAG) Officer to join our Birmingham team and provide a number of services to people with hearing loss and those with additional disabilities to empower their lives and help them to reduce social isolation, become independent and able to participate in their communities.

In this varied role, you will be the dedicated point of contact for the service providing High-quality accessible Information, Advice and Guidance in a range of topics such as wellbeing, emotional support, employment preparation, digital skills, support to access community groups, benefits and debt advice as well as working in partnership with other stakeholders to ensure needs are being met.

You will also be expected to undertake case notes, assessments, reviews and manage your own caseload.

You will also be expected to support the wider organisation by promoting the service via presentations, attending community based events, open days and social media platforms.

To be successful for this role, you will need to have a good understanding of a range of disabilities, have experience of working with people who have a disability and be an empathetic who is focused on each individual. You will also need to have good BSL signing skills (to BSL Level 2 standard).

The candidate will need a good working knowledge of technology including online platforms such as Skype, Zoom and social media. Ideally, you will hold a relevant qualification e.g IAG NVQ Level 2. You will have excellent communications skills, able to undertake risk assessments and contact assessments, be able to use your own initiative as well as work effectively within a team.

What do we offer you in return?

In return, we offer generous annual leave entitlement, Employee Assistance Program, Health Cash Plan, Occupational Sick Pay scheme and a flexible TOIL scheme.

We invest generously in training and development programmes, providing sponsorship to pursue formal professional qualifications and the opportunity to learn and develop sign language skills.

This role is a fixed term contract until December 2022 with the possibility of an additional year.

Closing date: Thursday 13th August, 2020

Interview date: Wednesday 19th August

To apply, you can complete our application form online or download our application form or contact jobs@bid.org.uk


All posts are subject to DBS Checks. BID serves a diverse community and we seek to develop a workforce which reflects this.