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Recruitment Process & Guidance

Thank you for expressing your interest in our vacancies and in our organisation. Through our recruitment process, we aim to recruit high quality individuals by ensuring that they have the right knowledge, skills and experience to deliver quality services to service users.  This section will guide you through our recruitment process and answers the most important questions you may have.

How do I apply?

If you have found a vacancy you wish to apply for, you can either send us your CV or complete an application form.

To submit a CV please send your CV to jobs@bid.org.uk

Please ensure your CV contains all the important information which is relevant to the role you are applying for or send additional information in a supporting statement. Please note, those who submitted a CV and are shortlisted for interview will be asked to complete a shortened application form before interview because we are operating in a regulated environment and need to ask some legislative questions.

If you are a Deaf candidate, we welcome your application in British Sign Language (BSL). Submit a BSL video explaining your background, experience, skills and why you are suitable for the job role. Or send your CV with your supporting statement in BSL. Please contact the HR team on jobs@bid.org.uk and we will guide you through the process to submit your video clip (maximum 5 minutes). 

To submit an application form please complete our online form or download a Word version which you can then complete on your computer and send to us.

If you have a visual impairment you can download the form in an accessible format.

Please ensure all applications are submitted by the closing date.

I have applied - what are the next steps?

Our assessment process

Once we have received your application it will go through a fair shortlisting process and if you meet the main essential criteria, you will be invited to participate in the next stage of the selection process which will normally be a face to face interview conducted in person or over video link.

We may use other assessment methods depending on the role that you have applied for or a combination of any of these methods:

  • a written test
  • a presentation
  • a BSL test for roles requiring a BSL qualification
  • a trial session
  • a group assessment session
  • a session involving service users in the selection process or other stakeholders

If you do not hear from us within 2-3 weeks of the closing date it is likely that you have not met the criteria and your application has not been shortlisted to the next step. 

I was offered a job. What can I expect?

Offer and pre-employment checks

If you are successful after the interview process, we will contact  you by telephone or email to let you know and send you a formal offer, which will be subject to satisfactory pre-employment checks which include:

  • 2x references - one of which will be from your last employer
  • Asylum and Immigration check - to verify your eligibility of the right to work in the UK
  • Disclosure and Barring Service (DBS) Enhanced Certificate
  • Proof of qualification(s) if applicable

I was unsuccessful in the selection process. What can I expect?


In the unfortunate event that you are unsuccessful at interview and would like to request feedback please contact the Human Resources Team who can arrange for feedback to be given from the Chair of the interview panel.

Please don’t forget one unsuccessful interview does not mean we do not want to hear from you again. Our organisation is keen to attract talent so please check our website and re-apply for future opportunities.

I have a disability. Is BID Services the right fit for me?

We welcome applications from people with a disability who have a clear understanding of service user’s needs and can further empower service users to control their own lives.

Already more than a quarter of our workforce have a disability and we have extensive policies to support individuals to make sure our organisation is inclusive to everyone.

We are highly committed to equal opportunities and employing people with a disability. To demonstrate our commitment we have achieved a Disability Confident award.

For the purpose of ensuring that people with a disability are not disadvantaged in the selection process and your needs are accommodated to the best of our ability, please ensure that you tell us about any support you may require arising from a disability by completing the relevant section of the application form. 

Convictions and Disclosure and Barring Service (DBS) check

Due to the nature of our work, jobs within BID Services are exempt from the provisions of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). All posts are subject to an Enhanced DBS check and applications are required to complete this section of the application form and provide information of any convictions, cautions, reprimands or final warnings that are not "protected' as defined by the above Act.

Note: The amendments to the Exceptions Order 1975 (2013) provide that certain spent convictions and cautions are 'protected' and are not subject to disclosure to employers, and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Disclosure and Barring Service website.

Equality, Diversity, Inclusion

We embrace equality, diversity and inclusion and strive to achieve a diverse and inclusive workplace.

Our Equality, Diversity and Inclusion and Respect at Work policy aims to ensure that every applicant is treated fairly and without discrimination.  A full copy of BID Services' Equality, Diversity, Inclusion – Respect at Work Policy is available from HR. If you wish to have a copy, please email us at jobs@bid.org.uk