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Information, Advice and Guidance Officer

Location: Solihull
Salary: £20,540 pro-rata per annum 
Hours: 30 hours per week

Contract: Permanent 

We are recruiting an Information Advice and Guidance Officer to join our service in Solihull to support our service users who are deaf, deafened, hard of hearing or have a visual impairment or sight loss.

As part of the role, you will be:

  • Covering the IAG drop-in service at the Hubs (Chelmsley Wood and Solihull) or at other community-based localities
  • Managing all referrals coming into the service
  • Carrying out contact assessments of support needs to identify support needs and provide information, advice
  • Signposting service users to relevant services
  • Triage service users who access the service in need of support
  • Maintain a register of all clients utilising the service

To be successful for the role you will have:

  • Experience in providing Information, Advice and Guidance
  • Experience in carrying out needs led contact assessments
  • Experience in carrying out risk assessments and manage and act upon it accordingly
  • Experience in producing concise reports, assessments and feedback as required.
  • The ability to communicate to a BSL level 3 standard (or working towards)

We are committed to flexible working and offer generous annual leave entitlements, an Employee Assistance Program, Health Cash Plan, Occupational Sick Pay scheme, flexible TOIL scheme. We invest generously in training and development programmes, providing sponsorship to pursue formal professional qualifications and the opportunity to learn and develop sign language skills.

Closing date: Flexible -This vacancy will be withdrawn once we have sufficient applicants
Interview date: TBC


Please complete our online application form. Alternatively, you can download our application form in Microsoft Word and complete it before you send it to jobs@bid.org.uk

Deaf candidates may submit their application in a short video clip- for further information please contact jobs@bid.org.uk

Contact us if you need further information or support.

All posts are subject to DBS Checks. BID serves a diverse community and we seek to develop a workforce which reflects this.