Co-ordinator

	Birmingham
	£22,069 pro-rata per annum
	Part-time, 30 hours per week
	Flexible closing date

Contract: Permanent
Closing date: Flexible  
Interview date: TBC

We are seeking an organized and detail-oriented Administrative Coordinator to join our Communication Team. In this role, you will provide efficient coordination and administrative support to the Communication Team Leader, ensuring high-quality service delivery in line with BID’s mission, vision, and values.

As part of the role you will:

• Coordinate booking requests which adhere to processes to maximise assignment capacity
• Produce reports to help improve team procedures
• Deliver excellent customer service to colleagues, clients, freelance interpreters, and external agencies
• Maintain accurate records and documentation
• Manage your own workload, prioritising and organising shared tasks
• Conduct quality control checks and participate in a rota for out-of-hours administrative support
• Continuously improve your skills and knowledge through training and development
• Promote BID’s services for Deaf people and advocate for the organisation in a positive manner

To be successful for this post:

• Strong organisational and administrative skills
• Excellent communication and customer service abilities, both verbal and written
• Experience  in using web-based CRM systems
• Ability to work independently and as part of a team
• Commitment to delivering high-quality work and continuously improving processes
• British Sign Language Level 2 or a willingness to work towards this

Apply now

To apply for this role, you can email your CV to us with a supporting statement, apply online or complete our application form and email this to us. If you are Deaf, we welcome applications in BSL. Find out more here.