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Culture and Rewards

We aim to create the best possible culture where employees are positive and proud of being part of the organisation and buy into the organisation’s values:

  • Innovation
  • Professional
  • Quality
  • Caring

Our values are promoted within the everyday working environment to ensure that our culture remains central to the work that we do.

When you join BID Services, you will become part of our team to enable us to achieve our objectives, goals, and vision.  Or you may join us to provide specialist support to service users to enable them to live healthy and independent lives. One of BID Services key strategic priorities is to “be an exceptional place to work and volunteer.” Our aim is to achieve this is by supporting you in a number of ways, offering competitive pay and employee benefits, recognising your talent and commitment by helping you to take care of your wellbeing and personal development.

Upon joining us, a number of benefits will be available to you.


Our organisation offers competitive salaries for its employees. Certain professional roles within the organisation have progressions schemes which allows employees to move up the pay scale by meeting the progression criteria.

Health & Wellbeing

We have a comprehensive Wellbeing Strategy, we support our employees’ Health and Wellbeing in a holistic way by offering:

  • We recognise the importance of work life balance, we actively promote flexible and hybrid working
  • Generous annual leave entitlement that start at 24, 26 or 28 days depending on the job role and increasing with service over 5, 10, 15 years
  • Paid time off to attend hospital appointments
  • 24/7 Employee Assistance Programme that is free to employees and their families, providing a range of free and confidential advise and counselling support including Deaf counselling
  • Health Care Cash Scheme
  • Support with Mental Health from our Wellbeing Champion and accredited Mental Health Champions
  • Opportunity to attend wellbeing drop-in sessions to discuss a range of wellbeing topics, helping employees to stay connected and share experiences.
  • BID has an Occupational Health provider to support us to deal with complex cases to ensure we make the right adjustments to support people in the workplace who have underlying conditions.

Flexible Working and Family-friendly policies

  • Flexible Working policies including a Hybrid working policy to assist you with your work-life balance
  • Flexible Time Off in Lieu (TOIL) scheme
  • Generous "paid" special leave to support you during unexpected eventualities in times of crisis.


  • Pension scheme
  • Occupational Sick Pay (increases with service)
  • Parking Permit Loans

Continued Personal Development

We are committed to investing in the learning and development of employees to enable progression and help individuals achieve their career goals.  You will receive:

  • Regular and continuous supervision from your line manager and development of a tailored training, learning and development plan
  • Access to a wide range of training opportunities
  • BSL qualifications for employees who work with Deaf people or alongside Deaf colleagues
  • Opportunity to apply for secondments to learn new skills and gain new experience
  • Sponsorship schemes for employees to acquire higher professional qualifications
  • Management development program for newly appointed managers or those aspiring to move into management roles

Employee Engagement

We are continually reviewing communication across the organisation, consulting with and listening to employees to ensure that communication is effective and accessible to everyone.  We encourage and promote:

  • An effective Employee Representative Group (ERG) to ensure effective information and communication between higher management and the wider organisation.
  • The use of Workplace (staff intranet) for staff to enjoy sharing information on social media
  • Working groups to cross-share information and make further improvements
  • Employee surveys to listen to views and gain feedback
  • The opportunity to take part in community events  and fundraising
  • The opportunity to take part in a  number of  fun employee initiatives throughout the year

Some terms and conditions applicable to relief workers are different - a copy of the Relief Handbook is available from HR.