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Administrative Co-ordinator

Contract: Permanent
Closing date: Flexible  
Interview date: TBC

We are seeking an organized and detail-oriented Administrative Coordinator to join our Communication Team. In this role, you will provide efficient coordination and administrative support to the Communication Team Leader, ensuring high-quality service delivery in line with BID’s mission, vision, and values.

As part of the role you will:

  • Coordinate booking requests which adhere to processes to maximise assignment capacity
  • Produce reports to help improve team procedures
  • Deliver excellent customer service to colleagues, clients, freelance interpreters, and external agencies
  • Maintain accurate records and documentation
  • Manage your own workload, prioritising and organising shared tasks
  • Conduct quality control checks and participate in a rota for out-of-hours administrative support
  • Continuously improve your skills and knowledge through training and development
  • Promote BID’s services for Deaf people and advocate for the organisation in a positive manner

To be successful for this post:

  • Strong organisational and administrative skills
  • Excellent communication and customer service abilities, both verbal and written
  • Experience  in using web-based CRM systems
  • Ability to work independently and as part of a team
  • Commitment to delivering high-quality work and continuously improving processes
  • British Sign Language Level 2 or a willingness to work towards this

Apply now

To apply for this role, you can email your CV to us with a supporting statement, apply online or complete our application form and email this to us. If you are Deaf, we welcome applications in BSL. Find out more here.