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Solihull Sensory Service

We deliver a range of specialist support to people living in Solihull who are deaf, hard of hearing, blind, visually impaired or have a dual sensory loss. We also provide support to families, carers, professionals and other organisations, working together to improve the lives of Solihull residents and helping them to remain independent. The service supports people aged 18 and over as well as young people transitioning from children's services.

Social Work
We provide specialised, professional social work services to deaf, deafened and hard of hearing adults and young people over the age of 17 who are in transition. We offer the full spectrum of services including person centred assessments, support planning, reviews and signposting to other services.

Assistive Equipment
For deaf and hard of hearing people, our Technical Officer can undertake assessments to help people access equipment for use in the home. For those with mobility issues, assessments can be carried out within the home. Information available on request.

BID's Rehabilitation Officer supports clients to plan for a future of living as independently as possible with sight loss. Support can include mobility and orientation training and daily living skills.

Information, Advice and Guidance
We can offer a range of information and guidance using different communication styles to meet your needs. This service is available at the following locations:

Monday, Tuesday, Wednesday and Friday from 10am until 2pm at Solihull Library, Homer Road, Solihull, B91 3RG

Thursday by appointment only at Chelmsley Wood Library, 10 West Mall, Chelmsley Shopping Centre, Birmingham, B37 5TN. Please contact us to book an appointment.

Getting in touch

If you are deaf or hard of hearing, you can text or Whatsapp us from 9:00am - 5.00pm on Monday-Thursday, or 9:00am - 4.30pm on Friday, using the mobile numbers shown below.

  • Telephone 0121 246 6100 (please leave a message and we will get back to you as soon as we can)
  • Email solihullsupport@bid.org.uk
  • Mobile 07718 042675 (Monday to Friday) – Paul Tatchell (Care Manager)
  • Mobile 07595 086548 (Monday, Tuesday and Friday) – Alison Fay (Specialist Enablement Officer)
  • Mobile (Text only) 07718 043084 (Mondays Only) – Leigh Owen (ROVI – Rehabilitation Officer)
  • Mobile 07803 452847 (Tuesdays Only) – Linus Byrne (Rehabilitation Assistant)

We are working as part of Solihull First, a broad partnership of voluntary and community organisations working together with people who use their services. The new approach will promote self care and independence, making it easier for people to find information and advice, as well as providing specialist support for those who need it.