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Coronavirus update

We would like to reassure our service users that whilst we have to make changes to the way we deliver our service in line with the Government’s guidelines, we are still open and here to support people with sight and hearing loss.

Home visits
The government have communicated that extra precautions should be taken to minimise social contact for people that are:

• Pregnant
• 70 or over 70
• have a pre-existing health condition

Home Visits

We are still taking referrals to the service as normal, but will be postponing home visits for the time being. We will decide on a case by case basis how best to continue delivering our service to people who request help.

Whilst we can no longer offer face-to-face support, our services will remain open and you can contact our staff teams through all the usual routes of communication, including telephone, WhatsApp, Skype, text and email. Please know that we are here to support you so get in touch with us, especially if you are feeling vulnerable during this difficult time.

Where possible, we can still carry out assessments by telephone, skype or WhatsApp. We are able to provide you with advice and guidance and emotional support as we understand this is a very anxious time for everyone and we want to ensure you feel supported during this difficult time.

If you need help with getting food because you’re self-isolating or some financial advice, the Here2Help page has some useful information and contact details for you. Here to help Solihull

Getting in touch

If you are deaf or hard of hearing, you can text or Whatsapp us from 9:00am - 5.00pm on Monday-Thursday, or 9:00am - 4.30pm on Friday, using the mobile numbers shown below.

Telephone 0121 246 6100 (please leave a message and we will get back to you as soon as we can)
Email solihullsupport@bid.org.uk

Mobile 07702 532736 (Monday, Tuesday and Wednesday)

Mobile 07718 042675 (Monday to Friday)

For any Solihull resident who is in one of the groups specifically told not to go out by the Government, ie those over 70 or with an underlying health condition, then our Partner, Age UK can help with food delivery (including pet food), prescriptions and basic toiletries. Please give them a call on telephone 0121 704 7840 for support or if you are feeling frightened or vulnerable.

Keep safe everyone.

Solihull Sensory Service

We deliver a range of specialist support to people living in Solihull who are deaf, hard of hearing, blind, visually impaired or have a dual sensory loss. We also provide support to families, carers, professionals and other organisations, working together to improve the lives of Solihull residents and helping them to remain independent. The service supports people aged 18 and over as well as young people transitioning from children's services.

Social Work
We provide specialised, professional social work services to deaf, deafened and hard of hearing adults and young people over the age of 17 who are in transition. We offer the full spectrum of services including person centred assessments, support planning, reviews and signposting to other services.

Assistive Equipment
For deaf and hard of hearing people, our Technical Officer can undertake assessments to help people access equipment for use in the home. For those with mobility issues, assessments can be carried out within the home. Information available on request.

BID's Rehabilitation Officer supports clients to plan for a future of living as independently as possible with sight loss. Support can include mobility and orientation training and daily living skills.

Information, Advice and Guidance
We can offer a range of information and guidance using different communication styles to meet your needs. This service is available at the following locations:

Monday, Tuesday, Wednesday and Friday from 10am until 2pm at Solihull Library, Homer Road, Solihull, B91 3RG

Thursday by appointment only at Chelmsley Wood Library, 10 West Mall, Chelmsley Shopping Centre, Birmingham, B37 5TN. Please contact us to book an appointment.

Telephone: 0121 704 7801
Email: solihullsupport@bid.org.uk

We are working as part of Solihull First, a broad partnership of voluntary and community organisations working together with people who use their services. The new approach will promote self care and independence, making it easier for people to find information and advice, as well as providing specialist support for those who need it.