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Coronavirus Update

We would like to reassure our service users in Northumberland that whilst we have to make changes to the way we deliver our service in line with the Government’s guidelines, we are still open and here to support people with a visual impairment.

To ensure the safety of our service users, staff teams and volunteers, we are following the guidance issued by the Government and have now closed our office until further notice.

Although we can no longer offer face-to-face support, our services will remain open and you can contact our staff teams through all the usual routes of communication, including telephone, text and email.

Please know that we are here to support you so get in touch with us, especially if you are feeling vulnerable during this difficult time.

Home Visits

The Government has communicated that extra precautions should be taken to minimise social contact for people that are:
• Pregnant
• 70 or over 70
• Have a pre-existing health condition

We are still taking referrals to the service as normal, but will be postponing home visits for the time being. We can carry out a full assessment over the telephone, then make arrangements for a home visit, once it is safe to do so.

We understand that you may be feeling particularly anxious about the current situation so if you need support, advice or information during this time, or just feel isolated and want someone to talk to or even just need some emotional support during this difficult time then please get in touch with us as we are here to help.

Getting in touch

Telephone 01670 293150
Mobile 07872 403788
Email info@bidnorthumberland.org.uk


BID Services provides an assessment, rehabilitation and housing support service to adults living in Northumberland with a visual impairment. The service also supports young people aged 16 and over who are in transition.

The aim of this service is to provide a range of resources and practical support to enable people with a visual impairment to live as independently as possible in their own homes.

The service provides:

  • Specialist assessment of needs
  • Rehabilitation support
  • Signposting to other services
  • Orientation & mobility training
  • Information & advice on managing finances and welfare benefits
  • Housing related support
  • Advice and support on repair work
  • Identification & installation of VI aids and equipment
  • Help in establishign personal safety & security
  • Support to access community opportunities
  • Health & wellbeing

These services can be provided in your home, in the community or at our office, by appointment.

Further information:

Telephone: 01670 293 150
Mobile: 07872 403788
Email: info@bidnorthumberland.org.uk