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We would like to reassure our service users that whilst we have to make changes to the way we deliver our service in line with the Government’s guidelines, we are still open and here to support people with sight and hearing loss.

Home visits

The government have communicated that extra precautions should be taken to minimise social contact for people that are:

• Pregnant
• 70 or over 70
• have a pre-existing health condition

We are still taking referrals to the service as normal, but will be postponing home visits for the time being. We will decide on a case by case basis how best to continue delivering our service to people who request help.

Hearing Aid Drop in Clinics

The drop in clinics will be cancelled for the month of April and we will review the situation in May. People who are having difficulty with their hearing aids can contact us in the normal way and we will do our best to help.
We will continue our postal service for people who need life tubes and have extended this service to include batteries for people who are self-isolating or who are unable to get them from anywhere else.

Resource Centre

We are aware that some people who are self-isolating may need their hearing aids retubed. We are offering a limited number of appointments at the Resource Centre so that the hearing aids can be bought in by a family member or friend strictly by appointment only. Please contact us if you would like an appointment.

Information and Advice

If you need advice about any issue to do with your hearing loss or sight loss, whether because of the current crisis or something else, please get in touch and we will do our best to support you.

Telephone 01908 401135
SMS 07803 452617
Skype sarc.office
FaceTime sarcmk@bid.org.uk
Email sarcmk@bid.org.uk
Website www.sarc-bid.org.uk

Sensory Advice Resource Centre

SARC supports adults with a sensory loss living in Milton Keynes. We can offer a range of services from our centre, delivered by our approachable, friendly and knowledgeable staff.


Information and Advice

We are happy to share information, advice and guidance on hearing, sight and dual sensory loss.

Specialist Assessments

We can provide specialist assessments of need to help people with a sensory loss to access

Information, advice and guidance on hearing, sight and dual sensory loss rehabilitation, orientation and mobility training

Resource Centre

The resource centre is ideally located in Central Milton Keynes and contains a range of equipment, which is available for demonstration.

These include: amplified telephones, TV loop system, electronic magnifiers, Lighting and alerting systems for people with a sensory loss.

British Sign Language (BSL)

We provide support to people whose first language is BSL to access:

  • Information and advice and signposting to other services
  • Translation of letters and bills
  • Help to book an interpreter for appointments with GP or hospital

Hearing Aid Support

We can provide support at the Resource Centre with your hearing aid if you live or are registered with a GP in Milton Keynes. Support includes :

  • Tubing, ear mould cleaning and battery replacement
  • Individual training sessions for you or your carer on how to maintain and retube your hearing aid
  • Advice on making the most of your hearing aids.

Equipment Provision

Criteria for issuing equipment free of charge includes, but not limited to:

  • People living along with a sensory loss
  • People with a sensory loss who are in a caring/parental role
  • People at significant risk of harm within their own home

If you don’t meet our eligibility requirements, you are welcome to visit our Equipment Resource Centre where you can try our equipment and get information on where it can be purchased.

Eye Clinic Liaison Service

Our Eye Clinic Liaison Officer (ECLO) is based within the Eye Clinic at Milton Keynes University Hospital on Wednesday and Friday mornings. If you would like to speak to the ECLO outside of these times, please contact the Resource Centre.

Further information:

Telephone: 01908 401135
Mobile: 07803 452617
Email: sarcmk@bid.org.uk
Skype: sarc.office