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Coronavirus update

We would like to reassure our service users that whilst we have to make changes to the way we deliver our service in line with the Government’s guidelines, we are still open and here to support people with sight and hearing loss.

Home visits
The government have communicated that extra precautions should be taken to minimise social contact for people that are:
• Pregnant
• 70 or over 70
• have a pre-existing health condition

We are still taking referrals to the service as normal, but will be postponing home visits for the time being. We will decide on a case by case basis how best to continue delivering our service to people who request help.

Hearing Aid Drop in Clinics
The drop in clinics will be cancelled for the month of April and we will review the situation in May. People who are having difficulty with their hearing aids can contact us in the normal way and we will do our best to help.

We will now be offering a postal service for people who need batteries and tubes. But if you or a family member is unable to retube your hearing aid we will be able to provide you support to do this. We will decide on a case by case basis how best to support you.

Equipment Service
We are aware that your specialist equipment and technology is important to you, and if it stops working for any reason this could affect your life significantly. We will continue to offer support and advice in this area.

Information, Advice and Guidance (IAG)
You can continue to access our IAG service from the comfort of your own home. We will provide support over the phone, facetime, text, or WhatsApp

Eye Care Liaison Officer (ECLO)
If you are concerned about your sight loss and need someone to talk to our ECLO worker is available within working hours to provide advice, emotional support, and information about other services available to you.
All our services are still here to help and support you:

Call us on 0113 2885750
Text/WhatsApp/video call on 07702 940888
Email leedsinfo@bid.org.uk

You can also find us on Facebook and Twitter.


Leeds Hearing & Sight Loss Support Service

BID Services provide a comprehensive range of specialist support services for Leeds residents aged 16+ who are deaf, hard of hearing, sight impaired, severely sight impaired or deafblind.

The following services are currently provided:

  • Information, advice and guidance
  • Assessment support and planning
  • Communicator Guides
  • Equipment and assistive technology
  • Employment advice and support
  • Hearing aid repair service
  • Social work for deaf adults
  • Hospital based Eye Clinic Liaison Service
  • Access to locally based social groups

The service is open 52 weeks of the year excluding bank holidays, with services provided on a flexible basis within normal working hours on:

Monday - Thursday from 9:00am - 5:00pm
Friday from 9:00am - 4:30pm

Further information

Telephone: 0113 288 5750

Textphone: 0113 288 5758

Mobile: 07702 940888

Email: leedsinfo@bid.org.uk


How you can help
BID Services is constantly seeking to improve its service and we welcome your feedback. You can give us your feedback by making a compliment, comment or complaint. Your feedback is important to us as it will help us to improve our service to you.