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Coronavirus Update

How to obtain support during the Coronavirus outbreak

We want to assure you that whilst we have had to close our buildings and offices in line with Government guidelines, all of our services will remain open and we are here to support you. Whilst we can no longer offer face-to-face support, you can contact our staff teams through all the usual routes of communication, so please do get in touch with us.

We have published specific information on how we will deliver each of our services during the Coronavirus outbreak. Please visit our services page in your area where you will find detailed information on how you can obtain support in your area.

We understand that you may be feeling particularly anxious about the current situation so if you need support or advice or if you feel isolated and need someone to talk to or even just need some emotional support during this difficult time then please get in touch with us as we are here to help.

Please look after your health and wellbeing during this time and follow the Government guidelines to stay at home, protect the NHS and save lives.

Posted 6th April 2020


A message from Gail Penberthy, CEO

I wanted to let you know that we are committed to doing everything we can to support our service users, staff and volunteers during this difficult period.

To ensure the safety of our service users, staff teams and volunteers and following the guidance issued by the Government, we have made a decision to close our buildings and offices to visitors from Monday, 23rd March, 2020 until further notice, with the exception of our office at Gallery House in Leeds, which we anticipate will close within the next couple of days. The majority of our staff teams will begin to work remotely (offsite) from this date.

I want to assure you that our services will remain open, through all of our usual routes of communication, such as via telephone, Skype, FaceTime, text and email. We are wholly committed to continuing to provide ongoing information, advice and support. Please know that we are here to support you so get in touch with us, especially if you are feeling vulnerable during this difficult time. As the situation around us evolves, we will need to respond flexibly to ensure ongoing service delivery.

We have created an action plan for every one of our services which identifies how we will continue to support our service users during the Coronavirus outbreak.

Our senior management team are in daily contact to progress and update on our response plan and all of our managers and staff teams will be briefed as long as this remains necessary.

We will be updating our communications as and when new information is available through our communications routes such as on our website and through social media so you can keep up to date on developments. We will also be posting specific information on local websites and social media so please do check there to look for updates.

Whilst we are undoubtedly entering a period of uncertainty, please remember we are here to help you as best we can and would encourage you to contact us if you need information, advice or support.

Posted 23rd March, 2020.


Coronavirus statement

BID continues to closely monitor the impact of COVID-19 and we want to assure you that the safety of our service users, staff teams and volunteers is of the utmost importance to us.

As with most organisations, we have been closely following the advice and guidance issued by the Government and our Senior Management Team is meeting daily to implement our response plan around the Coronavirus outbreak.

At this time, we are reviewing all of our services and identifying which people are at most risk and the measures we need to take to reduce risks to health. With social distancing being advised, this will inevitably mean that we will have to adapt services and to look for ways we can deliver support in a different way, such as by using technology to communicate with people.

At the moment, all of our services remain open but this is a rapidly changing situation and we will be reviewing this on a daily basis, responding to Government updates and advice. We want you to know that we are doing everything we can to minimise disruption but in the face of this unprecedented situation, it may be necessary to close our buildings in the days ahead, which will inevitably result in changes in service delivery.

We remain committed to supporting our service users, staff teams and volunteers and will resume normal services as quickly as we can, when it is safe to do so.

We will keep you up to date with the latest information on our social media and web pages. If you have any urgent concerns, then please get in touch with us at info@bid.org.uk

For further information on the Coronavirus visit the NHS website www.nhs.uk or visit www.signhealth.org.uk who have provided updates in British Sign Language.

Posted 18th March 2020