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Coronavirus Update

Updated 29th April 2021

We would like to reassure our service users in Durham that whilst we have had to make changes to the way we deliver our service in line with the Government’s guidelines, we are still open and here to support you.

We are currently able to support you remotely or face-to-face. Please get in touch via the contact details below if you require support. If you need a face-to-face appointment, we are currently offering a drop in service. Our drop in centre is open Tuesdays and Thursdays from 9.30am to 4.30pm. However, due to current restrictions, this is operating via an appointment only system. Please do make sure you book an appointment with us before attending.

Appointments can be booked by contacting us on 07595 086543 or 07595 086432.

Drop in centre address 7 Keller Court, Langley Moor, County Durham, DH7 8GY.

When delivering face-to-face services, we will follow Government guidelines to ensure the safety of you and our staff.

Once restrictions have been fully lifted we will be opening more drop in centres around County Durham.

Getting in Touch

You can get in touch with us in the following ways, during office hours:

Mobile (text, video call, What’s App) 07595 086549, 07595 086543 or 07595 086432.
Email DurhamReferrals@bid.org.uk
Facetime durhamipad@bid.org.uk
Facebook @biddurham


Housing and Health Support Service in Durham

The housing & health support service is delivered by BID Services on behalf of Durham County Council.

The service aims to help vulnerable people live as independently as possible and to have more control and understanding over their mental and physical wellbeing. The service is available to residents living in the county of Durham with a sensory loss.

Housing Support
Housing Support is about providing housing related support to help vulnerable people to live as independently as possible in the community. This could be in your own home or in other specialised supported housing.

Housing related floating support can assist you with:

  • Promoting independent living skills and achieving goals
  • Understanding and maintaining tenancy agreements and home ownership
  • Support to access training, education and employment options
  • Reducing isolation and loneliness
  • Becoming part of the community
  • Staying safe in the home
  • Giving advice on benefits and finance
  • Guidance and support to access services and report repairs

Health Support
Our health service supports vulnerable people and focuses on health issues enabling them to have more control and understanding over their mental and physical wellbeing.

Our health support can assist you with:

  • Helping you to understand your health and how to stay healthy
  • Access to easy to read literature
  • Access to appropriate health clinics
  • Access to interpreting servcies
  • Improving your access to health services
  • Reducing your stay in the hospital
  • Receiving appropriate equipment

Our Housing and Health Support Team are able to support your communication needs and can communicate with you in a variety of ways including British Sign Language, audio, large print and braille.

If you would like to find out more about our services and what we can offer, please contact us.

Mobile (text, video call, What’s App) 07595 086549, 07595 086543 or 07595 086432

Tel 0191 383 9400

Email DurhamReferrals@bid.org.uk

Facetime durhamipad@bid.org.uk

Facebook @biddurham