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Coronavirus Update

We would like to reassure our service users in Durham that whilst we have to make changes to the way we deliver our service in line with the Government’s guidelines, we are still open and here to support people with a sensory loss.

To ensure the safety of our service users, staff teams and volunteers, we are following the guidance issued by the Government. You can contact our staff teams through all the usual routes of communication, including telephone, FaceTime, text and email.

Please know that we are here to support you so get in touch with us, especially if you are feeling vulnerable during this difficult time.

Home Visits

We are still taking referrals to the service as normal and can now offer essential home visits with COVID-19 risk assessments in place to ensure staff and client's safety.

Please be assured we will do our utmost to continue to provide you with a high quality service and to communicate with you in appropriate ways to meet your needs.

The Government have communicated that extra precautions should be taken to minimise social contact for people that are:

• Pregnant
• 70 or over 70
• have a pre-existing health condition

We understand that you may be feeling particularly anxious about the current situation so if you need support or advice around your finances, general information and support, updated information on the Coronavirus, if you feel isolated and need someone to talk to or even just need some emotional support during this difficult time then please get in touch with us as we are here to help.

Getting in Touch

You can get in touch with us in the following ways, during office hours:

Mobile 07595 086549
Email DurhamReferrals@bid.org.uk
Facetime durhamipad@bid.org.uk
Facebook @biddurham


Housing and Health Support Service in Durham

The housing & health support service is delivered by BID Services on behalf of Durham County Council.

The service aims to help vulnerable people live as independently as possible and to have more control and understanding over their mental and physical wellbeing. The service is available to residents living in the county of Durham with a sensory loss.

Housing Support
Housing Support is about providing housing related support to help vulnerable people to live as independently as possible in the community. This could be in your own home or in other specialised supported housing.

Housing related floating support can assist you with:

  • Promoting independent living skills and achieving goals
  • Understanding and maintaining tenancy agreements and home ownership
  • Support to access training, education and employment options
  • Reducing isolation and loneliness
  • Becoming part of the community
  • Staying safe in the home
  • Giving advice on benefits and finance
  • Guidance and support to access services and report repairs

Health Support
Our health service supports vulnerable people and focuses on health issues enabling them to have more control and understanding over their mental and physical wellbeing.

Our health support can assist you with:

  • Helping you to understand your health and how to stay healthy
  • Access to easy to read literature
  • Access to appropriate health clinics
  • Access to interpreting servcies
  • Improving your access to health services
  • Reducing your stay in the hospital
  • Receiving appropriate equipment

Our Housing and Health Support Team are able to support your communication needs and can communicate with you in a variety of ways including British Sign Language, audio, large print and braille.

If you would like to find out more about our services and what we can offer, please contact us.

Tel 0191 383 9400

Textphone 0121 246 6100

Email: DurhamReferrals@bid.org.uk