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Coronavirus Update

Updated 6th April, 2021

Whilst Covid 19 continues to affect our everyday lives, we would like to reassure our services users that we are still open and here to support people living in Birmingham who are Deaf or hard of hearing.

From 12th April 2021, the Deaf Cultural Centre (DCC) in Birmingham will be open on Tuesdays, Wednesday and Thursdays from 9am to 5pm for face-to-face appointments. However, appointments must be pre-booked in advance with a member of staff. We are also able to support you remotely via video call, email or telephone depending on your needs and preferences.

When carrying out face-to-face appointments, in line with government guidelines, our staff will wear PPE and risk assessments will be carried out ensuring the safety of you and our staff.

To book an appointment at the DCC or remotely, or if you have any questions, please get in touch with a member of the team using the details below.

How to contact the Enablement team:

Email iag@bid.org.uk

Text, FaceTime or call

Mobile 07722 532736

Mobile 07872 400386

Mobile 07718 042675


Enablement & Housing Support Service

Our Enablement Service supports people with a sensory and/or physical disability who may need short term intervention to remain independent.

This includes support with:

  • Help with budgeting
  • Accessing benefit and debt advice
  • Housing repairs
  • Staying safe and secure in the home
  • Tenancy support
  • Health and wellbeing
  • Employment, education and volunteering opportunities
  • Accessing social groups
  • Travel training

These services are available across Birmingham. To access our Enablement Service, please contact us. One of our Specialist Enablement Co-ordinators will contact you to arrange an assessment.

Information, Advice and Guidance Drop-in Service

We can provide information, advice and guidance on a range of issues and topics relevant to the client groups that we work with. As part of our services in Birmingham, we will carry out a contact assessment to identify your support needs and help you with letters, telephone calls and signposting to other organisations who will be able to help you. This is a FREE service.

IAG Opening times
Mondays - Thursdays from 9:30am - 4:30pm
Fridays from 9:30pm - 4:30pm

A Drop-in service is available on Wednesdays from 9:30am - 4:30pm

Mondays, Tuesdays, Thursdays and Fridays - by appointment only, using the contact details below

Telephone: 0121 246 6100

Textphone: 0121 246 6101

Mobile: 07872 403785 (text only)

Email: iag@bid.org.uk

Our Drop in Service is based at the Deaf Cultural Centre, Ladywood Road, Birmingham, B16 8SZ