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Terms & Conditions

1. Booking assignments

1.1 To make a booking please complete the online booking form or contact BID’s communication team to check availability.

1.2. Please complete the booking form providing information as accurately and with as much detail as possible and return to a member of the administration team via email or fax.

1.3 Once the booking form has been received BID will issue a contract outlining which interpreter has been allocated. Please be aware that due to emergency bookings the interpreter may be subject to change;however the interpreter will always have the appropriate qualifications, competence and experience relevant to the job.

1.4 Please be aware that once you have confirmed your booking, you are responsible for full payment unless cancelled as per BID’s Interpreting Service's Cancellation Policy (see below). There may be an occasion where we are unable to provide an interpreter to you. You will be informed of this immediately or within timescales agreed with you.

2. Cancellation Policy – Terms of cancellation

8+ working days – no charge – Non-refundable admin fee due

4 – 7 working days – 50% charge

0-3 working days – full charge

Notification before 5pm Monday to Friday for the following working day = one working day.

3. Non attendance

3.1 In the event of non-attendance a fee will chargeable.

3.2 Should you need to make last minute changes resulting in early/late arrival at a booking this additional time will also be charged.

3.3 If an interpreter is unable to attend we will inform you and endeavour to find a replacement. The replacement interpreter will have the appropriate qualifications, competence and experience for the assignment.

4. Fees

4.1 An invoice will be sent for payment for the assignment. Bookings are subject to additions of travel expenses (mileage, parking fees).

5. Interpreters

5.1 All our Interpreters are NRCPD registered and are qualified to NVQ Level 4/6 in British Sign Language/English Interpreting. This ensures you receive interpreting services from staff that are committed to maintaining excellent standards of quality

5.2 All BID Interpreters adhere to the NRCPD code of conduct. NRCPD regulated communication professionals carry out their work with a due regard for the rights of deaf and hearing people involved in, or affected by, all aspects of the communication process. The Code is supported by guidelines for the benefit of consumers and practitioners

6. Non-solicitation

6.1 We encourage the development of warm professional relations with customers. We also expect freelance interpreters to respect the fact that the customer is a BID Services customer.

6.2 Any contact or introduction made via the BID Interpreting Service will remain exclusive for a six month period after the booking date.

7. Complaints

7.1 We endeavour to provide a high quality service but should you be unsatisfied in any way then you can make a complaint via our complaints procedure. Pease contact us for further information.

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